Refund policy

Returns

We want you to love your order. Returns are accepted within 14 days of delivery on eligible items.

To be eligible, an item must be unused, unwashed, and in its original condition. Please keep any original packaging and proof of purchase.

Starting a return

Email us at southforkcollection@gmail.com with your order number and the reason for your return. If your return is accepted, we will send return instructions and the appropriate return address. Please do not send an item back without contacting us first.

Customers are responsible for return shipping costs. Original shipping charges, including Canadian shipping charges, are non-refundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photographs. We will review the issue and make it right at no additional cost to you.

Items that cannot be returned

Custom or personalized items, gift cards, and items marked final sale cannot be returned unless they arrive damaged, defective, or incorrect.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Your bank or card provider may need additional time to post the refund.